FAQ
FREQUENTLY ASKED QUESTIONS
If you can't find the information you need, please phone or email us. We welcome your enquiry!
1. What do I need to do to prepare for a pest control treatment?
We do ask our customers to make some basic preparations, to ensure your safety and to assist with the treatment process:
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Put away all food, dishes, utensils and kitchen appliances.
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Put away towels, toothbrushes, toilet paper and put the toilet seat down.
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Put away any precious items that may be knocked over.
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Put away all childrens toys
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Put away pet food and water bowls.
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Clean and clear any items off the window sills.
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Cover fish tanks and turn off the filter.
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Cover all beds with a sheet that can be washed later.
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Make sure all pets are outside.
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Close all the windows.
Additional requirements for a Bed Bug treatment:
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Clear the floor area of any small items, i.e books, clothes, shoes, toys, etc.
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Clear all items from underneath the beds.
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Vacuum carpets throughly, seal and dispose of the contents of the vacuum bag.
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Strip the mattresses and hot wash all of the bed linen.
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If you have recently travelled, isolate and bag any items that you travelled with.
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Do not vacuum the carpets for a minimum of 5 days, after the treatment.
Additional requirements for a Flea treatment:
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Clear the floor area of any small items, i.e books, clothes, shoes, toys, etc.
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Clear all items from underneath the beds.
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Vacuum carpets throughly, seal and dispose of the contents of the vacuum bag.
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Do not vacuum the carpets for a minimum of 5 days, after the treatment.
Additional requirements for a Moth treatment:
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Dispose of all infested food items.
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Empty the affected cupboards of all items.
Additional requirements for a Spider treatment:
- Do not remove any spiders webs prior to the treatment.
- Do not remove any spiders webs, for a minimum of 14 days after the treatment.
2. How long do I have to be away from the house for?
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For interior treatments you will need to be away from the house for at least 4 hours, after the treatment.
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For exterior treatments you can stay at home if you remain inside, and close all the doors and windows.
3. What do I need to do when I return?
- Open up all the doors and windows and remain outside for at least 20 minutes.
- Wipe down all the food preparation surfaces before you use them.
- Do not wash the windows untill 5 days after the treatment.
4. How safe are the treatments?
- All treatments are professionall applied, and are based on synthetic pyrethroids (which are based on natural pyrethrums). The products we use have been proven safe in sensitive situations over a number of years, and are all registered and approved by ERMA - Environmental Risk Management Authority of New Zealand.
5. How do i pay?
- Payment is accepted on the day of the treatment.
- We accept cash, cheque, eftpos, mastercard or visa.
