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FAQ

FREQUENTLY ASKED QUESTIONS

If you can't find the information you need, please phone or email us. We welcome your enquiry! 

1. What do I need to do to prepare for a pest control treatment?

We do ask our customers to make some basic preparations, to ensure your safety and to assist with the treatment process:

  • Put away all food, dishes, utensils and kitchen appliances.
  • Put away towels, toothbrushes, toilet paper and put the toilet seat down.
  • Put away any precious items that may be knocked over.
  • Put away all childrens toys
  • Put away pet food and water bowls.
  • Clean and clear any items off the window sills.
  • Cover fish tanks and turn off the filter.
  • Cover all beds with a sheet that can be washed later.
  • Make sure all pets are outside.
  • Close all the windows.

Additional requirements for a Bed Bug treatment:

  • Clear the  floor area of any small items, i.e books, clothes, shoes, toys, etc.
  • Clear all items from underneath the beds.
  • Vacuum carpets throughly, seal and dispose of the contents of the vacuum bag.
  • Strip the mattresses and hot wash all of the bed linen.
  • If you have recently travelled, isolate and bag any items that you travelled with.
  • Do not vacuum the carpets for a minimum of 5 days, after the treatment.

Additional requirements for a Flea treatment:

  • Clear the  floor area of any small items, i.e books, clothes, shoes, toys, etc.
  • Clear all items from underneath the beds.
  • Vacuum carpets throughly, seal and dispose of the contents of the vacuum bag.
  • Do not vacuum the carpets for a minimum of 5 days, after the treatment.

Additional requirements for a Moth treatment:

  • Dispose of all infested food items.
  • Empty the affected cupboards of all items.

Additional requirements for a Spider treatment:

  • Do not remove any spiders webs prior to the treatment.
  • Do not remove any spiders webs, for a minimum of 14 days after the treatment.

2. How long do I have to be away from the house for?

  • For interior treatments you will need to be away from the house for at least 4 hours, after the treatment.
  • For exterior treatments you can stay at home if you remain inside, and close all the doors and windows.

3. What do I need to do when I return?

  • Open up all the doors and windows and remain outside for at least 20 minutes.
  • Wipe down all the food preparation surfaces before you use them.
  • Do not wash the windows untill 5 days after the treatment.

4. How safe are the treatments?

  • All treatments are professionall applied, and are based on synthetic pyrethroids (which are based on natural pyrethrums). The products we use have been proven safe in sensitive situations over a number of years, and are all registered and approved by ERMA - Environmental Risk Management Authority of New Zealand.   
5. How do i pay?
  • Payment is accepted on the day of the treatment. 
  • We accept cash, cheque, eftpos, mastercard or visa.
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